Privacy Policy

Privacy Policy

Effective Date: 01/01/2025
Last Updated: 05/03/2025

Medusa Furniture (“we”, “our”, “us”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website, contact us, or use our services.

1. Information We Collect

We may collect and process the following data:

a. Personal Information:

  • Name, phone number, email address, and physical address

  • Project-related information (e.g., dimensions, preferences, designs)

  • Communications (inquiries, emails, WhatsApp messages)

b. Website Data:

  • IP address

  • Device type, browser, operating system

  • Website usage data (pages visited, time spent, etc.) via cookies and tracking tools

c. Payment & Billing Information:

  • Only collected if you make a payment through our authorized payment channels.

  • We do not store credit/debit card details on our servers.

2. How We Use Your Information

We use your information for the following purposes:

  • To respond to inquiries and service requests

  • To provide custom furniture quotes, designs, and updates

  • For delivery, installation, and post-sale support

  • To improve user experience and website performance

  • For legal and contractual compliance

  • Marketing communication, only if consented (e.g., offers, blogs)

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it with:

  • Internal staff or contractors (for measurement, installation, delivery)

  • Legal authorities (if required by law or court order)

  • Third-party service providers (like payment gateways or CRM tools), only as necessary

4. Data Storage & Protection

  • We use secure servers and restricted access systems to protect your data.

  • Information is stored only for as long as necessary to fulfill the purposes outlined.

  • We implement reasonable physical, administrative, and technical safeguards to prevent unauthorized access, disclosure, or misuse.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your information

  • Opt-out of marketing communications at any time

  • Withdraw consent, where applicable

6. Use of Cookies

Our website uses cookies and similar tools for performance, analytics, and personalized experience. You can disable cookies via browser settings, though it may impact site functionality.

7. Third-Party Links

Our website may contain links to external sites (e.g., social media, blogs). We are not responsible for the privacy practices of these websites.

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Policy Updates

We reserve the right to update this Privacy Policy anytime. Changes will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Medusa Furniture
📍 Bhim Garh Kheri, Gurugram – 122001, Haryana
📞 +91 98997 07050
✉️ get@medusafurniture.com